Terms, Cancellation & Refund Policy

1. About Tindi Potha

Tindi Potha (tindipotha.com and the Tindi Potha apps) is an online platform that lets customers order food from independent partner restaurants in Mysuru and have it delivered by Tindi Potha delivery partners. Food is prepared and packed by the restaurant, which is responsible for its quality, quantity and hygiene.

2. Account

You need a verified Indian mobile number, your name and a valid email address to place an order. You are responsible for all activity on your account. We may suspend accounts involved in fraud, abuse of offers or misbehaviour with restaurants or delivery partners.

3. Orders & pricing

Menu prices are set by restaurants. The final amount shown at checkout includes the item total, delivery fee, a platform fee and any coupon discount. An order is confirmed only when the restaurant accepts it. The restaurant may reject an order if items are unavailable.

4. Payments

Online payments (UPI, cards, net banking, wallets) are processed securely by Razorpay; we never store your card details. Cash on Delivery may be available for some orders.

5. Cancellation

You can cancel an order free of charge from the order page until the restaurant starts preparing it (status “Waiting for restaurant” or “Order accepted”). After food preparation has started, the order cannot be cancelled.

6. Refunds

For prepaid orders that are cancelled by you within the allowed window, rejected by the restaurant, or cannot be delivered for reasons attributable to Tindi Potha or the restaurant, the full amount is refunded to the original payment method within 5–7 working days. For missing, wrong or damaged items, contact us within 24 hours with your order ID at support@tindipotha.com; approved refunds are processed within 5–7 working days. No refund is due if the customer is unreachable or provides a wrong address.

7. Delivery

We deliver within our service area in Mysuru. Delivery times shown are estimates. Share the 4-digit delivery OTP with the delivery partner only when you receive your order.

8. Privacy

We collect your name, mobile number, email, delivery addresses and location (only when you choose to share it) to process and deliver orders. Your name, phone number and address are shared with the restaurant and the delivery partner only for fulfilling your order. We do not sell your data. You can request account deletion from this page. Restaurant partner app privacy details are in our Privacy Policy.

9. Contact

Tindi Potha, Mysuru, Karnataka, India · support@tindipotha.com · +91 00000 00000